Refund & Cancellation
Last updated: August 11, 2026
1. Subscription Cancellation
You can cancel your EasyCatch Pro subscription at any time directly through the customer portal provided by our billing partners, or by contacting us at [email protected].
- Upon cancellation, your Pro features and unlimited captures remain active until the end of your current billing cycle.
- You will not be charged for the next billing cycle.
2. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all first-time Pro purchases. If you are not satisfied with EasyCatch Pro, you can request a full refund within 7 days of your initial purchase date.
- The guarantee applies to the first purchase of a Pro subscription only.
- Refund requests must be made within 7 calendar days of the purchase date.
3. Refund Processing
To request a refund, please email [email protected] with your purchase details and License Key.
- Once approved, the refund is processed automatically back to your original payment method.
- Depending on your payment provider, refunds typically appear within 3-5 business days.
4. 7-Day Refund Processing Timeline
Once you submit a refund request, it moves through the stages below. Most refunds are completed within 3–5 business days, though your payment provider may take additional time to post the credit to your statement.
| Stage | Timeline | What Happens | Your Action |
|---|---|---|---|
| 1. Request Submission | Day 0 | You email [email protected] with your purchase details and License Key. | Send email with License Key, purchase date, and payment method |
| 2. Acknowledgment | Within 24 hours | We confirm receipt of your request and verify that it falls within the 7-day guarantee window. | No action needed; wait for confirmation |
| 3. Eligibility Verification | Day 1–2 | We check that the purchase is a first-time Pro subscription and that the request was made within 7 calendar days of purchase. | Provide any additional info if requested |
| 4. Refund Processing | Day 2–3 | Once approved, the refund is initiated through the original payment processor (Paddle, Waffo, or Creem). | No action needed |
| 5. Funds Returned | Day 3–7 | The refund appears on your original payment method. Timing depends on your bank or card issuer. | Check your statement; contact us if not received by Day 10 |
| 6. License Deactivation | Day 3–7 | Your Pro License Key is deactivated, and the extension reverts to Free-tier limits. | No action needed; captured data remains in your local storage |
5. Non-Refundable Scenarios
The following situations are not covered by our 7-day money-back guarantee:
- Renewal charges: The 7-day guarantee applies to the first purchase only. Subsequent automatic renewals are not eligible for refund unless you cancel before the renewal date.
- Requests after Day 7: Refund requests received more than 7 calendar days after the initial purchase date cannot be honored under this policy.
- Second Pro accounts: The guarantee is limited to one refund per customer. If you purchase Pro again after receiving a refund, that subsequent purchase is not covered.
- Partial billing cycles: Canceling mid-cycle does not trigger a pro-rated refund for the remaining days. Your Pro features remain active until the end of the current billing period.
- Third-party payment disputes: Initiating a chargeback or dispute with your bank before contacting us may delay or void your eligibility. Please email us first — we process refunds promptly.
6. Cancellation vs. Refund: Key Differences
Cancellation and refund are separate actions. Understanding the difference helps you choose the right path:
- Cancellation stops future billing. Your Pro features remain active until the end of the current billing cycle. You keep all captured data in your local storage. You can cancel at any time through your payment processor's customer portal.
- Refund reverses the most recent charge. It is only available within the first 7 days of your initial purchase. After a refund is processed, your License Key is deactivated and the extension reverts to Free-tier limits. Your locally stored data is not affected.
- Can I cancel and get a refund? Yes, if you are within the 7-day window. Cancel first through the billing portal, then email us to request a refund. If you are outside the 7-day window, cancellation stops future charges but does not refund the current cycle.
7. Contact Us
For refund and cancellation questions, or to initiate a refund request, please contact us at [email protected]. Include your License Key and purchase date so we can process your request quickly. We respond to all refund inquiries within 24 hours.